Returns & Refunds Policy

1. Return window

You can request a return within 1 day of receiving your order, by messaging us through that order's chat with your order code and the reason for the return.

2. Condition for a return

• The item must be unused, unworn, and in its original packaging.
• Perishable items (such as chocolates or flowers) can't be returned.
• Proof of purchase (your order code) is required.

3. How to start a return

Open the order in question and send us a message describing the issue, ideally with a photo. We'll confirm next steps — including where to send the item back, if applicable — in that same chat.

4. Refunds

Once we've received and checked a returned item, we'll confirm your refund in the order chat and process it back to the same payment method or account you paid from, within 2 business days.

5. Damaged or incorrect items

If an item arrives damaged or isn't what you ordered, contact us through the order chat as soon as possible with a photo — we'll arrange a replacement or refund at no extra cost to you.

6. Exchanges

We don't currently offer direct exchanges. If you'd like a different size or item, return the original for a refund and place a new order.

7. Contact

For anything not covered here, message us on the relevant order or write to support@dwfstar.com.